Privacy Policy for Oki Doki PRO Solutions – FZCO



Introduction


Oki Doki PRO Solutions – FZCO (License No. 72623) (“Oki Doki”, “we”, “our”, or “us”) operates this website (oki-doki.ae) and is committed to protecting the privacy of our users in compliance with UAE law, particularly the Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) .  This Privacy Policy explains how we collect, use, and safeguard the personal data you provide when using our website.  By visiting or using this site, you agree to the practices described in this policy.


Information Collection


We only collect personal information that you voluntarily provide in order to use certain features of the site.  Specifically, when you leave a comment or otherwise interact with us, we collect:

• Your full name (as entered into any comment form)
• Your email address (if provided for replies or contact)
• Any user comments or messages you submit on the site

We do not collect other sensitive information (such as payment details or national ID numbers), since there are no user accounts or login features on our site. All information collected is used solely for the purposes described below.


Use of Collected Information


The personal data we collect (name, email, comments) is used only for limited purposes, including:

• To facilitate comments or feedback you submit and, if you provide an email, to respond to your inquiries or follow up on your comments.
• To communicate with you about the site or services if you have requested such information.
• To improve our website by understanding user interests (in aggregate) and reviewing the feedback you provide.

Under no circumstances do we use your name, email, or comments for marketing other than to reply to you, nor do we rent, sell, or trade your personal data with any third parties. We do not disclose your personal data to any outside parties except as described in this policy (for example, via automated analytics tools below). Your information will only be used in ways that are clear from this policy or that we notify you about (e.g. if any new purpose arises, we will obtain your explicit consent).


Analytics and Tracking Tools


We use web analytics and tracking tools to better understand site usage and to provide relevant content. These tools may place cookies or similar technologies on your device:

• Google Analytics. We use Google Analytics to collect standard information about how visitors use the site, such as pages visited, time on site, and referral sources.  Google Analytics gathers only non‑identifying information.  We do not give Google your name or email; rather, Google collects data via cookies under Google’s own terms.  (For details on how Google handles data, see Google’s privacy policy.)
• Facebook Pixel. We use the Facebook Pixel to understand how our website content is accessed via Facebook ads and to improve marketing efforts. The Pixel may collect information about your visit to the site in order to show you relevant Facebook ads in the future.  Again, this process is managed by Facebook; we do not share your name or email directly with Facebook.

These tools use cookies and identifiers that enable aggregated analytics and targeted advertising. Cookies are small text files stored on your device.  The cookies we use fall into categories such as functional (essential site operation), analytical (to improve performance), and marketing cookies (for advertising) .  You can refuse or delete cookies through your browser settings at any time.  Note that disabling cookies may affect the functionality of some site features.

We do not otherwise share your personal data with third-party analytics or advertising platforms. In all cases, data collected by Google or Facebook remains subject to their privacy policies and is used on an aggregated or anonymized basis.


Data Retention


We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, in line with UAE law. Specifically:

• Active data. We will keep your name, email, and comments for as long as those comments remain on the website or until you request deletion.  If you ask us to delete your personal data (for example, to remove a comment or email address), we will do so promptly.
• Legal obligations. If any data we hold becomes subject to legal retention requirements (for example, for tax or regulatory records), we will keep it only for the period required by law, then securely erase it.

In general, we delete or anonymize personal data that is no longer needed.  As one example policy states, “Personal data will be retained for as long as necessary to fulfill the purposes described or until the user requests its deletion… In cases of legal obligations… data will be retained for the legally required period.” .


Data Protection and Security


We take reasonable technical and organizational measures to protect the data we collect. For example:

• Data is stored on secure servers that comply with UAE data protection standards. We use industry-standard encryption (such as HTTPS/TLS) to protect data in transit.
• Access to personal data is restricted to authorized personnel who need it for legitimate business purposes. Access controls and authentication measures are in place.
• We monitor our systems regularly for vulnerabilities and maintain up-to-date security practices (firewalls, antivirus, etc.).

In summary, we implement safeguards like encryption of sensitive data, restricted access controls, and regular security monitoring to protect your information. Despite these measures, no electronic system can be 100% secure, so in the event of a personal data breach, we will follow UAE law: promptly notify the UAE Data Office and affected individuals if required, and take steps to mitigate any harm.


Your Rights


Under the UAE PDPL, you have the following rights over your personal data:

• Right of Access: You can request a copy of any personal data we hold about you .
• Right to Rectification: You can ask us to correct or update any inaccurate or incomplete personal data .
• Right to Erasure (“Right to be Forgotten”): You may request deletion of your personal data unless we are legally required to keep it . For example, if you asked us to remove your comment or email, we will delete it promptly unless retention is mandated by law.
• Right to Restrict Processing: You can request that we limit how we use your data in certain circumstances (for instance, if you question the accuracy of the data) .
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format (for example, if you want to take your data to another service) .
• Right to Object: You can object to processing of your personal data, including for marketing purposes. If you have given consent, you may withdraw it at any time, and we will stop processing your data for that purpose .

You can exercise these rights by contacting us as described below. We will respond to requests in accordance with UAE law, typically within a reasonable time frame (not to exceed legal limits).  You also have the right to lodge a complaint with the UAE Data Office (the federal data protection authority) if you believe your rights have been violated.


International Data Transfers


Oki Doki’s website is intended for users in the UAE. We do not intentionally transfer your personal data outside the UAE for processing or storage. All data collected (e.g. via comments) is stored on servers within the UAE or within countries that provide adequate data protection.

If any transfer were ever necessary (for instance, if an analytics vendor were outside the UAE), we would comply with PDPL requirements.  The PDPL allows cross-border transfers only to countries approved by the UAE Data Office (with adequate protection) or under certain conditions (such as explicit consent, contractual obligations, or public interest) . In practice, since we do not target non-UAE users and do not share data with third parties, no routine international transfer occurs. If we did use a third party outside the UAE, we would ensure appropriate safeguards (such as standard contractual clauses) as required by the law.


Children’s Privacy


Our website is not directed at children, and we do not knowingly collect personal data from anyone under 16 years of age.  If we learn that a child under 16 has provided personal data to us without parental consent, we will delete that data as soon as possible. Under UAE law, processing of a child’s personal data (under 16) generally requires parental consent .  Parents and guardians should supervise children’s use of the internet and instruct them never to provide personal information on this site without permission.


Changes to This Policy


We reserve the right to amend or update this Privacy Policy at any time. When we make significant changes, we will update the “Last Updated” date at the top of this policy and, if appropriate, notify users via email or a notice on the website.  Any such changes will be effective immediately upon posting.  Your continued use of the site after changes are posted constitutes acceptance of the updated policy. As one example of standard practice, changes would be “communicated via email and made available on the website with the date of the latest update” .


Contact Information


If you have any questions, requests, or concerns about this Privacy Policy or how we handle your personal data, please contact Oki Doki PRO Solutions – FZCO at:

• Email: travel@oki-doki.ae

We will do our best to respond promptly to your inquiries and to assist you in exercising your privacy rights.